At Eagle, our customers’ satisfaction is important to us. Our quality certifications provide customers the confidence that their product meets their specifications consistently. Over the next few months, our customers will be called or emailed to participate in our customer satisfaction survey. We have hired the Center of Marketing Research at UMASS Dartmouth (CMR) to conduct this survey on our behalf.
Eagle has been a client since 2006 and we look forward to the feedback from our customers and the final report compiled by the CMR. The final report Eagle receives has an executive summary, a statistically valid sample of our customers, a full report on each survey question, and recommendations based on the data.
Continuously improving is a key ingredient in a quality management system. Eagle will constantly stay on top of ways to increase customer satisfaction. At Eagle, every employee is concerned with the quality of each product at every step of production. This extends from order entry and raw material purchasing to fabrication and QA to final test and shipping.
Eagle has the skills and technology to design and fabricate your metal products. Contact us today to learn more about our quality certifications and let us help you with your next project.